Privacy Policy

Last Updated: July, 2025

This Privacy Policy explains how British Engineers Ltd collects, uses, and protects your personal information when you interact with our website, request our services, or contact us directly. We are committed to safeguarding your privacy in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have any questions or concerns about how we handle your data, please contact us at:

📍Unit 1, 116 Broughton Lane, Manchester M7 1UF
📧 [email protected]
📞 +443333446656
🌐 www.british-engineers.com

1. Information We Collect

We may collect personal data when you:

Contact us via forms, email, or phone
Request a quote or service visit
Use our website (analytics and cookies)

This data may include:

Your name, email address, phone number, and property address
Project or installation details
IP address and browser/device type

2. How We Use Your Information

We use your personal data strictly for the following purposes:

To respond to inquiries or service requests
To provide and manage our installation and maintenance services
To follow up on completed jobs or schedule future work
To improve our website performance and content through analytics

We do not sell or rent your data, nor do we use it for unrelated marketing without explicit permission.

3. CCTV & Site Security

If you visit our premises or our engineers install CCTV systems at your location, video footage may be recorded. This is used for:

Security and loss prevention
Verifying service delivery (if part of installation)

We do not monitor CCTV feeds unnecessarily or retain footage beyond a reasonable period (usually 30 days), unless required by law enforcement or legal obligations.

4. Legal Basis for Processing

We rely on the following legal bases for processing your data:

Contractual necessity: to provide quotes, installations, and support
Legitimate interest: to protect our property, ensure quality, and improve services
Consent: where legally required (e.g. optional newsletters)

5. Third-Party Access

Your information may be shared only with trusted third parties who help us deliver our services, such as:

Subcontracted engineers or technicians
Hosting or analytics providers (e.g. Google Analytics)
Legal or regulatory bodies where required

These parties are obligated to protect your data under strict confidentiality.

6. Data Retention

We keep your data only as long as necessary to:

Fulfil your request or complete the job
Meet legal and tax obligations
Maintain business records

Typically, client records are retained for up to 6 years unless you request deletion sooner (where applicable).

7. Your Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction or deletion
Withdraw consent where applicable
Object to processing based on legitimate interests
Lodge a complaint with the Information Commissioner’s Office (ico.org.uk)

To exercise these rights, contact us using the details above. We reserve the right to verify your identity before responding.

8. Cookies & Website Tracking

Our website uses cookies and tracking tools (like Google Analytics) to:

Improve your browsing experience
Understand how visitors interact with our content

You can manage cookie preferences via your browser settings. For more information, see our separate [Cookie Policy].

9. External Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites. You should review their respective privacy policies if you choose to access them.

10. Updates to This Policy

We may update this policy from time to time to reflect legal changes or service improvements. The latest version will always be posted on this page.